Legal
Terms of Service
Last updated: 1 July 2026
1. Acceptance of Terms
By accessing or using our website and related services, you confirm that you are at least 18 years of age and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services. These terms are governed by the laws of Sri Lanka.
2. Your Account
To place an order or access account features you must register with accurate, current information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at care@sola.lk if you suspect unauthorised access. We reserve the right to suspend or terminate accounts that violate these terms.
3. Products & Pricing
All prices are displayed in Sri Lankan Rupees (LKR) unless stated otherwise. Prices include applicable taxes where shown. We reserve the right to update prices at any time; however, the price you are shown at checkout is the price you will pay. We make every effort to display product colours accurately, but we cannot guarantee that your screen will reproduce them exactly.
4. Orders & Payment
Placing an order constitutes an offer to purchase. Your order is accepted only when we send an order confirmation email. We reserve the right to cancel or refuse any order at our discretion — including if a product is out of stock or if a pricing error has occurred — in which case you will receive a full refund. Payment is processed via Stripe (international cards) or PayHere (LKR and local cards). All transactions are encrypted and secured.
5. Delivery & Shipping
We deliver islandwide within Sri Lanka and internationally to 150+ countries. Delivery timelines and costs are displayed at checkout before payment. We use trusted third-party courier partners and will provide you with a tracking number once your order ships. We are not liable for delays caused by circumstances beyond our control, including customs processing or extreme weather events.
6. Returns & Refunds
We offer free returns within 30 days of receipt for unworn, unwashed items with all original tags attached. Footwear must be returned in its original designer box. Bespoke, personalised, and final-sale items are non-returnable. To initiate a return, visit Account → Orders. Refunds are processed within 3–5 business days of receiving and inspecting your return and will be credited to your original payment method.
7. Wholesale Accounts
Business Accounts are subject to a separate approval process and individual wholesale terms agreed at the time of approval. Wholesale pricing is only available to approved partners. Misuse of wholesale pricing — including reselling at retail prices in unauthorised channels — may result in immediate account suspension.
8. Intellectual Property
All content on this website — including text, photography, logos, product designs, and software — is the property of NIOLLA (Pvt) Ltd or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written permission.
9. User Content
If you submit reviews, photographs, or other content to us, you grant us a non-exclusive, royalty-free licence to use, reproduce, and display that content in connection with our products and marketing, both online and offline. You confirm that any content you submit is your own original work and does not infringe any third-party rights.
10. Limitation of Liability
To the fullest extent permitted by Sri Lankan law, NIOLLA (Pvt) Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability in connection with any claim under these terms shall not exceed the amount you paid for the relevant order.
11. Governing Law & Disputes
These Terms are governed by and construed in accordance with the laws of Sri Lanka. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka. We encourage you to contact us first at care@sola.lk to resolve any concerns before pursuing formal proceedings.
12. Changes to These Terms
We may revise these Terms of Service at any time. Where changes are material, we will notify registered customers by email at least 14 days before they take effect. Continued use of the website after changes become effective constitutes acceptance of the revised terms. The "Last updated" date above always reflects the current version.
13. Contact
For questions about these Terms, contact us at legal@sola.lk or write to NIOLLA (Pvt) Ltd, Colombo, Sri Lanka. For general customer queries, reach us at care@sola.lk or via the Style Assistant on this website.